Frequently Asked Questions

Below you'll find answers to the most common questions about Everlasting Boutique, our products, and our services across the United Kingdom. If you need any further assistance, our customer support team is always happy to help.

1. Do you ship across the United Kingdom?

  • Yes — we ship throughout the United Kingdom, with free shipping to residential and business addresses nationwide.
  • Please double-check your delivery details at checkout to help avoid any delays.

2. How long does delivery take?

  • Orders are processed within 1–3 business days, followed by an estimated transit time of 4–9 business days (approximately 5–12 business days in total).
  • These are estimates and can vary depending on your location and the carrier.

3. Is shipping really free?

  • Yes — we offer free shipping on all UK orders, with no minimum spend.
  • There are no hidden delivery charges added at checkout.

4. Can I return an item if I change my mind?

  • Yes — you can request a return within 30 days of delivery, as long as the item is unused, in its original condition and in its original packaging.
  • For full details, please see our Return & Refund Policy.

5. How long do refunds take?

  • Once your return is received and approved, your refund is processed within 10 business days to your original payment method.
  • Your bank or payment provider may need a little extra time to show the funds on your statement.

6. What should I do if my order arrives damaged?

  • Please contact us within 48 hours of delivery with your order number and clear photos of the damage.
  • We'll review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

7. Are your products covered by a guarantee?

  • Yes. If your item arrives damaged, defective, or not as described, please contact us as soon as possible. We'll review the issue and work with you to provide an appropriate solution in accordance with our Return & Refund Policy.

8. Which payment methods do you accept?

  • All major credit and debit cards, including Visa, Mastercard, American Express, and Maestro.
  • Depending on availability at checkout, we also support Apple Pay, Google Pay, Shop Pay, and UnionPay.

9. Is my payment information secure?

  • Yes — all payments are handled by trusted third-party providers over encrypted connections.
  • Everlasting Boutique does not store your full payment card details on its own servers.

10. How can I contact customer service?

You can reach us using the details below:

    Our customer service team is available during the hours below, and we aim to respond to all email enquiries within 24 business hours.

    Customer Support Hours

    Monday – Friday: 9:00 AM – 5:00 PM GMT/BST
    Saturday & Sunday: 10:00 AM – 2:00 PM GMT/BST

    If your question isn't covered above, please don't hesitate to get in touch. We're here to make your shopping experience with Everlasting Boutique simple, transparent, and enjoyable.

    Questions? We're here to help. Visit our Contact page.